Water damage restoration in Chesapeake, VA

How is a call from Chesapeake planned?

A call from Chesapeake starts with the same questions as any other: where the water is, where it came from and whether it is still coming. Because nine ZIP codes serve the area, the technician asks for the street address so the route can be planned accurately.

On arrival the crew checks the building, removes standing water and reads the materials. The scope is written after the readings are taken, and the homeowner receives the log and the photographs.

What does the distance from Suffolk mean?

Chesapeake is about 28 km southwest of downtown Suffolk by ZIP centroid. The trip is a long one for the crew, and the technician gives an honest estimate when the call is taken.

The distance does not change the drying. The readings, the targets and the written record are the same for every address, wherever the crew has come from.

Nine ZIP codes serve Chesapeake. A homeowner who is unsure which code applies should not worry, because the phone line takes the street address and the nearest crossroads and does not turn a call away on the basis of the postcode. Give the address when you call, and say whether the house is a single home, a unit in a larger building or a business premises, because that changes the first visit.

Which storm effects reach a house in the Hampton Roads area?

Matthew in October 2016 showed that storm water in Hampton Roads can arrive in more places than a forecast suggests. The region felt more impact than the forecast had expected, and houses across the area took water through the ground, the drains and the roof.

A house in this area can take water from the street before the drains clear it, or from rain through a roof edge in a storm with strong wind. The crew reads the house to find the route the water took.

What should a Chesapeake homeowner prepare?

Mark the main valve and the electrical panel, and check that both can be reached without standing in water. Keep the crawl space and cellar access clear.

Photograph the lower levels while they are dry, and keep a note of the storm forecast and any water you see during the storm. Those records help the insurer later.