Typical jobs across Suffolk (independent city)

The calls we handle most often: what homeowners notice, what our technicians do, and what to expect.

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4 job stories

Typical job

What homeowners notice: After a heavy storm the river and the street water rise, and water comes in under a back door and across a ground-floor room. The homeowner sees a pale line on the walls and a film of silt on the floor when the water begins to drop.
What we do: The crew checks the power and the room for hazards, pumps out the standing water and clears the silt. Moisture readings are taken along the baseboards, in the wall base and under the floor covering, and the drying is set to a target for each material.
What to expect: The readings show which materials dried in place and which had to come out, and the homeowner receives a log, photographs and a written scope for the insurer.

Extraction on the first visit, drying over several visits typical visit

Typical job

What homeowners notice: A water heater in a cellar starts to weep at its base, and the water runs along the concrete to the bottom of a shelving unit. The homeowner notices a damp smell a day later and calls the line.
What we do: The crew confirms the supply and the power to the heater are off, extracts the water and reads the cellar floor, the sill plate and the wall base. The shelving and the stored items that touched the water are assessed, and the plumber is asked to repair or replace the heater.
What to expect: The cellar is dried to target before the new heater is installed, and the homeowner has a dated log showing where the water went.

A first visit to stop and extract, then drying checks typical visit

Typical job

What homeowners notice: After a storm a small brown stain appears on a bedroom ceiling, and then a bulge starts to form near the light. Rain has come in through a damaged shingle that the homeowner cannot see from the ground.
What we do: The crew clears the room beneath the bulge and turns off the light at the panel. It reads the attic insulation and the framing above, removes the wet drywall where it sags, and sets drying in the cavity and the room. A roofer is asked to find and repair the entry point.
What to expect: The framing dries to target, and the homeowner receives the readings and photographs to give the roofer and the insurer.

One visit to read the attic and the ceiling, then drying typical visit

Typical job

What homeowners notice: During a heavy storm water and sewage rise through a basement floor drain and spread across the lower room. The homeowner keeps everyone out of the room and calls the line before touching anything.
What we do: The crew arrives in protective equipment and sets a containment around the affected area. It extracts the water, removes the porous materials the water has reached, cleans and disinfects the hard surfaces and then dries the structure to target. A plumber is asked to clear and check the drain line.
What to expect: The room is dry and clean to the readings, the removed materials are listed in the log, and the homeowner knows which repairs remain for the plumber.

Protective work and extraction on the first visit, then drying typical visit

Call and tell us what you see. We will tell you what it likely is and what it usually costs before anyone drives out.